Full Project – Assessment of safety and accident procedures of hotel

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CHAPTER ONE

INTRODUCTION

1.1 Background to the Study

According to International Labor Office Statistics, 120 million occupational accidents occur annually at workplaces worldwide. Of these, 210,000 are accidents. Every day, more than 420 men or women do not come home because they were killed by accidents at work. These are dramatic numbers which draw fairly little public attention. Considering the fact that accidents take a considerable economic toll from nations, companies and individuals, accidents do not get much publicity (John,2003) .

An accident may be described as a result of a chain of events in which something has gone wrong, resulting in an undesired conclusion. It has been shown that human intervention may prevent the injury or damage to which such a chain of events would otherwise lead. However, given the fact of human intervention, the potential exists for far more dangerous possible chains of events than those actually leading to injury or damage. These possibilities must be considered in assessing the full extent of workplace risk. Assuming that events that might lead to injury or damage occur because of factors in the workplace, one is left to conclude that the magnitude of the problem has to be determined on the basis of the existence and frequency of such factors (Cymerman, 2009).

Hotel can be defined as the establishment that provides lodging and usually meals and other services for traveler and paying guests. The hotel proprietor’s act of (1956) defined hotels as an” establishment offering food and drink and sleeping accommodation if so and able to pay for the services and facilities provided and also who is a fit a position to be served and accommodated.

According to Pitman,(2001) Advance Learners Oxford dictionary, hotels are defined as a building where people stay, usually for a short time, paying for their room and meal. Therefore, the hotel is a traffic area where people can lodge in and out, it must be safe and secure in order to prevent all accident such as fire outbreak, stealing of guest and hotel properly, this accident will be prevented by the used of safety procedures in hotel establishment.

Safety procedures in hotel establishment can be followed in order to prevent all accident, food contamination food poisoning in hotel industry for the purposes of doing all work safety and to protect both staff and guest. However, safety procedure is the terms or process or method that can be followed in order to make hotel establishment safe and unharmful/harmless. All necessary precaution must be taken in order to prevent unpleasant and unexpected event that causes damage and injury (John, 2003)

For any hotel establishment to run its business successfully, the hotelier must considered the life and properly of the guests and staff of hotel establishment, safety procedures must be followed in order to used all tools and equipment in a safe and good manner, which will neither harm themselves or those with whom they work with, also the guest accommodation can be safe and free from dangers.

The housekeepers are the persons that have major responsibilities for making sure her/his staff are familiar with the common causes of accident and procedures that prevent accident in hotel establishment (Windable,2008).

1.2 Statement of Problems

The nature of hotel organization and types of service that are being rendered on daily basis expose the hotels as area where tendency of accident is very high .Food preservation is vital but due to incompetence or carelessness by staff that can lead to food contamination and poisoning. Also the same attitude concerning operation of machine may bring a component into a state which, for example, causes hazard to the general people in the vicinity. A technical improvement in the machinery or controls without simultaneous improvement in operators’ skills, knowledge and values may not result in improved safety. With this in mind there is need to understand safety and accident procedures in hotels.

1.3 Aim and Objectives of the Study

The general objective of this research is to assess safety and accident prevention in the hotel industry. The specific objectives to be achieved are:-

To highlight the factors causing accident in the hotel industry
To identity food poisoning in hotel industry as one of the accident in the hotel industry.

To determine how safety procedures of working environment can be put in place.

1.4 Research Questions

What are the causes of accident in the hotel?
What are the causes of food poisoning in hotel industry?
What are the safety procedures to follow to prevent accident in the hotel?

1.5 Significance of the Study

This study will be of great important to Al-Bhustan Hotel, Katsina in assessing the safety procedures in hotel establishment and recommended procedures to prevent accident and all harmful threat in hotel establishment.
The significance of the study is to enlighten students on the safety procedures in hotel establishment and procedures to prevent accident and all harmful threat in hotel establishment.

The study would also be of significance to business persons wanting to invest in hospitality in the country/state as it gives them step-by-step guides on safety procedures in hotel establishment and procedures to prevent accident and all harmful threat in hotel establishment.

It would also be of significance to government and other stakeholders as it provides additional knowledge on hotel management, accident and safety procedures.
Furthermore, the research will also be useful to whosoever intend to undertake another research with relevant materials and information; especially if the topic of the research is related to this.

1.6 Scope of the Study

This research study focus on the safety procedures, causes of accidents, food poisoning in hotel industry, threat that disturbed both users and hotelier and security that would protect the guests and staff from all harmful condition. The study covered the Al-Bhustan Hotel, Katsina.

1.6 Limitation of the Study

Finance: financial resources i.e. money at the disposal of the researcher are insufficient to cater for all needs of the research.
Time constraints: the time available to the researcher within which to conduct, organize and produce the result of its findings is limited due to the pressure from many quarters.
Confidentiality by Respondent: Reluctant attitude from the officials or managements of the hotel. They refuse to release/expose some relevant information that would have been useful for the research.

1.7 Definition of Special Terms

Safety: Is the state of being safe and protection from danger or harm

Accident: As an unpleasant event that happens unexpectedly and causes damage, injury and harm to both life and property.

Hotel: Can be defined as establishment that provide lodging, meals and other services for traveler and other paying guests.

Food Poisoning: Can be defined as the illness characterized by stomach pains and diarrhea and sometime vomiting, generally developing within one to 36 hours after eating the affected food.

First Aid: Can be defined as the first treatment given to an injured or ill person to ease his condition and prevent/stop it from getting worse before arrival of a doctor.

Security: Refers to protection against threats to guest, employees, the guest property, or firm’s property pose by human being with conscious intent to harm.

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