E-MANAGEMENT AND EFFECTIVE STUDENTS’ RECORD KEEPING IN THE UNIVERSITY OF LAGOS

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 CHAPTER ONE

INTRODUCTION

Background to the Study

E-Management is an electronic means of making use of human and non-human resources to achieve organizational goals (Onifade, 2004). E-Management involves planning, controlling, organizing, staffing, leading, coordinating and directing the available resources via electronic medium (Adeleke, 2001).

The effective e-management of tertiary institution records depends on certain management procedures and functions such as effective supervision, creation of records, effective leadership, monitoring, provision and training of adequate personnel, records storage and retrieval, discipline and effective communication, delegation of duty, developing record keeping skills and motivation (Ajayi, 2001). Information and data generated from an effective and efficient records management programme aids the school to plan and make useful decisions, preserve facts and figures for future reference, thereby enhancing the efficiency and effectiveness of the organization and administration of the school. The adequate provision of quality manpower, funds and equipment would ensure optimum management of school records however, inadequate or non-availability of these resources would bring about problems and challenges in the efficient and effective management of records.

Records management involves the storage, retrieval and use of information. More precisely, it is the application of systematic and scientific control to all the recorded information that an organization needs to do business. Records management is important in administering, planning and monitoring the education system.

A record keeping is essential in all organized offices. This is because all organizations, including the Universities depend on information for their decision making and service delivery.

In recent times, continuous technological changes in all facets of human endeavour, have drastically changed the methods of records-keeping in Nigerian Universities. The records of an organization such as the university system constitutes her corporate memory which supplement human memory as well as guide the effective planning, and decision making (Fasasi, 2004). Accurate and good records keeping are the bedrock of planning in the University setting (Popoola, 2000). According to him, if there is no information, the office management will be crippled in its ability to plan and make decision. Furthermore, Durosaro (2002) noted that records keeping help in the effective planning and administration of a university. This is because records keeping play an important role in effective and efficient management of universities. It helps in the planning and implementation of appropriate course of actions, allowing proper monitoring of activities or tasks.

Management of secondary schools refers to a process of making use of the available resources towards the achievement of an education goal at secondary school level. Akube (1991) in his contribution noted that records keeping is meant to enhance the performance of tertiary institutions’ administration. Adequate records management coordinates and protects institutions records, sharpens the effectiveness of the records and helps to simplify intra organizational and communication problems.

Asogwa (2004) opined that records of data generated in the course of execution of legitimate function of an institution should be kept and managed properly. A well organized records keeping saves a lot of money for the management. It helps to control the quality and quantity of information that is created. This is important because information can be maintained in way that effectively serves the need of the organization and any information that are no longer necessary can be disposed of efficiently. Furthermore, Egwunyenga (2005) noted that proper record keeping by office managers are constrained due to insufficient skills by office managers, lack of infrastructure, problem of storage, poor supervision and poor records management programme in Nigerian Universities.

Thus, management of school records becomes an issue of great concern to stakeholders in education. Thus, in the face of the aforementioned challenges it is pertinent to determine the impact of records keeping of office managers’ efficiency in Nigerian Universities.

 Statement of the Problem

Despite the importance of school records in the achievement of educational objectives, these records do not seem to be adequately managed by institution management. As notedby Ugwunze (1992) these records are poorly kept and managed by office managers. From observation, it becomes obvious that accurate, reliable and trustworthy records that fulfill evidential requirements are being created but not properly managed.

Egwunyenga (2009) emphasized that record management practice in Nigeria has a number of problems which may include insufficient skilled and experienced record management personnel and possibly low priority of record management in the scheme of things. Thus, management of school records become an issue of great concern to education stakeholders, parents, students, individuals, government and non-governmental organization.

Much management complains of the shortage of trained personnel, funds and material resources. These could possibly have serious connotations on management of school records by those in charge of institution management..

Incidentally, there are many problems which are emanating within the educational institutions. For instance, problems such as examination malpractices, poor academic performance, moral decadence and other forms of deviant behaviour, are of regular occurrence in the institutions. As the problems occur they constitute impediments to the achievement of educational objectives.

 Purpose of the Study

The study examines e-management and effective students’ record keeping in the University of Lagos. Specifically, the study aims:

1. To ascertain if the provision of electronic devices affect students record keeping in the University.
2. To examine the extent to which electronic storage will influence students’ record keeping.
3. To examine the extent to which electronic processing will influence students’ record keeping in the University.
4. To determine how the challenges of e-management affects student record keeping.

Research Questions

In assessing the purpose of the study, this research project will answer the following questions:

1. How would the provision of electronic devices affect students’ record keeping in the University?
2. To what extent would electronic storage influence students’ record keeping?
3. To what extent does electronic processing influence students’ record keeping in the University?
4. Does the challenges of e-management affects student record keeping?

Research Hypotheses

In carrying out this research work the following theoretical statements are buttressed to serve as a direction on which the work will be premised: e-management and effective students’ record keeping in the University of Lagos

1. There is no significant relationship between e-management and provision of electronic devices and students’ record keeping.
2. Financing of e-management will not improve the education standard in University of Lagos.
3. Electronic processing will not influence students’ record keeping in the University.
4. The challenges of e-management does not affect students record keeping in the University.

Scope of the Study

The study focused on e-management (storage, processing, provision, retrieval) and effective students’ record keeping. The University of Lagos was used as case study.

Significance of the Study

The Ministry may use the study to understand the effect of e-management on record keeping and as result focus more attention on management of staff and their stability or retention in a teaching profession.

It will enable both public and private higher institution to be able to plan systematically for e-management usage in their institution. Other stakeholders of education (parents, students, lecturers, support staff, donors, will use the study as a checkpoint to act as a safeguard against any future happenings of the same nature.

The study helps academics to reduce the use of files which are archaic thereby reducing storage space. Using files could lead to loss of vital information about the staff or students through mutilation, easy and unauthorized access of files and misplacement of important documents. This can be prevented through storage of information in diskettes, hard disks and back-ups of important information.

Definition of Terms

E-Management: E-Management like E-business refers to the electronic management using technology to improve and facilitate the governing process besides maintaining electronic records for the best performance and results of the work flow integration of information.

Record keeping: This is an act or process of creating and maintaining information; archiving data etc

Electronic Devices: This is a piece of electronic equipment, such as a laptop computer or a mobile phone that is small and easy to carry.

Data Processing: the carrying out of operations on data, especially by a computer, to retrieve, transform, or classify information.

Storage Device: This is a piece of computer equipment on which information can be stored.

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