Full Project – Design and Implementation of a Hotel Database Management System and Service

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CHAPTER ONE

• INTRODUCTION

Many Hotels are yet to adopt the new system of hotel management has continue to pose a lot of set –backs and problems to these in the hospitality section, customer services and other sections in both government and private hotels.

On the other hand, efforts are made consciously in designing an economical and management system and their services.

Nevertheless, a good example of such hotels that is yet to adopt the automated system is writer I used as my case study.  Details had it that writer suits and hotels has about 32 to 39 customers (guest) per week and 128 to 156 guest per month.

• BACKGROUND OF THE STUDY

Many hotels in Owerri, guest finds it difficult to see their facilities and what they have to offer them from other places in the world. To give them some6thing of a choice, there should be a wide range of available facilities and hospitality as possible. In write suites and hotels, the staff strength is about 35 which is made up of the director the general. Manager, head of administration and Accounts and departmental heads etc.

• STATEMENT OF THE STUDY

The existing method of operation in writer suits and hotels is manual which is impeded by the following problems.

• The difficult of the inventory keeping ensuring control and out stock syndrome.
• The difficulties of keeping financial records and billings
• The difficulties of training replacement and substitute staff.
• Availability of an organized system and written procedures (standards) for new employers to follow.
• Time wasting in both services and office management.
• The problem of completing formal documents properly without transaction errors to ensure prompt payment and also avoid cash flow problems.
• The manual system of hotel management involves the use of receipt for payment of goods bought which are handwritten, most of which are not properly kept or accounted for.

• AIM AND OBJECTIVE OF THE STUDY

The aims and objectives of the study include:

• To study and use advance programming language as a logical tool for developing hotel management system and services.
• To expose the staff and the manager to the importance of practical experience in large database system.
• To make sure of effective analysis, design and implementation of all necessary modules and solutions to stated problems in winter suites and hotels.
• Studying the existing hotel management system and service in written suites and hotels and collection of information on the general problems.
• To improve and standardize practice planning of efficient and effective communication skills in the hotel.
• To achieve good computing skills for the management and staff of the hotel.
• To fully automate the operation of the hotel and managerial system in the hotel.

• SIGNIFICANCE OF THE STUDY

The scope of this project is building or designing workable easy to operate and reliable software to writer suits and hotels with the available resources.

However, it involves the total automation of managerial and office system in the use of better management practices. Thus, this includes the full automation of the system as only alternative selected; Hence, The project encompasses all the objectives that would be achieved. The scope of this research work extends to the range and details with the total automation of the following.

• SCOPE OF THE STUDY

The scope of this project is building or designing workable easy to operate and reliable software to winter suites and Hotels with the available resources.

However, it involves the total automation of managerial and office system in the use of better management practice. Thus, this includes the full automation of the system as only alternative selected.  Hence, the project encompasses all the objectives that would be achieved. The scope of this research work extends to the range and details with the total automation of the following:

• The payroll system in the hotel is also automated in this work.
• The automation will also be carried out in the food and barrages department of the hotel, like food items record, maintenance and preservation of food and drinks, inventory quantity of stock etc.
• The project is going to automate the department responsible for billing the customer in order to facilitate the billing operation in the hotel.
• It will deal with the guest management operations like, the lodging-in of guest and room reservation and management.
• The module expected will deal with the purchase of items, maintenance of stock etc. the above listed departments in winter suites and hotel will be automated in this project work this represent the range in which this work will cover.

• LIMITATION OF THE STUDY

The limitation of this project includes the difficulties encountered in getting information and relevant fact about the existing system from the inquisitive and critical management and staff in the hotel.

However, the cost of getting information from relevant journals, books and materials, it involves the total automation to managerial and office system in the use of advance tools and also the use of better management functions.

Hence, this project covers the technical feasibility, economies, and political operational feasibilities.

• DEFINITION OF TERMS

HOTEL – A hotel is a building where traveler can pay for lodging, meals and other service is been reduced to its customers.

DESIGN – Design is an act of working out the form of something by making a sketch outline or plan.

DATABASE – Database is an organized body of related information for use.

IMPLEMENTATION – Implementation is the act of providing a practical means for accomplishing a task.

DATABASE MANAGEMENT SYSTEM (DBMS) – This is a software that allows users to store modify or extract information from a database. It manages the database on a computer by updating of data in a computer system. It provides access to the database.

DATA – Data is a term to disable facts or it is a collection of facts, numbers, letters and symbols. Data can also be seen as anything in a form suitable for use with a computer.

DATABASE SYSTEM – This is a system to achieve an organized, store a large number of dynamical associated data, facilitate for multi-user accessing to computer hardware, software and data, that it is a computer system with database technology.

RECORD – This is a collection of related fields of information, it consist of data relating to a field within a table that are relevant to a specific entity.

FILE – A file is a collection of data of any form which is stored beyond the time of execution of single job. It can also be seen or define as a collection of record with similar characteristics.

APPLICATION – Application is a program that tells the computer how to accept instruction from the user and how to produce information in response to those instructions.

APPLICATION DEVEPOLMENT – This is the process of using a programming language or development to build software application.

PROGRAM – A program is a sequence of instruction given to computer to solve a particular problem. A program must have a characteristic of being precise, correct clear and terminating.

AUTOMATION – This is a design of an object to work in an effortless manner with high speed without human intervention. It can also be defined as an act of practice of using machine that need little or no human control or effort, especially in some work places.

OUTPUT – This is the result generated after the processing of imported data. An output is the real information.

INPUT – This is an operation or program of transferring data to or from a computer system.

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Full Project – Design and Implementation of a Hotel Database Management System and Service